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The LUMI helpdesk is open Monday to Friday from 8:00–18:00 CE(S)T / 9:00–19:00 EE(S)T except during Finnish bank holidays. Please note that during the summer vacation season (22nd June – 14th August) we operate with reduced opening hours: from 9:00–16:00 CEST / 10:00–17:00 EEST.

To have your issue solved faster, please be as detailed as possible in describing it. Please check the LUMI Service Status page for known/ongoing issues.